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General FAQ's

The most frequently asked questions related to AppSuite's Customer Care Portal

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  • Obtaining the Authorize API Login Credential Key and Public Client Key

    Obtaining an Authorize.net Account To sign up for an Authorize.net account, simply click this link and scr...

    Robert McLeod
    September 16, 2021 18:33
  • How to change billing info

    If you have any billing questions or need to change your billing, please email our billing department at b...

    Robert McLeod
    September 13, 2021 20:48
  • How to Enable "One Time Password"

    Go to Group Settings => General tab At the bottom under Dev Configuration, you will find a setting called...

    Patrick Daleen
    May 01, 2020 12:27
  • How to Assign Points for Completing a Survey

    Question How do I assign points when a customer completes a survey? Answer  Step 1. Login to CCP. https://c...

    Permanently deleted user
    April 23, 2020 00:19
  • How to Assign Points for a Completed Profile

    Question How do I assign points when a customer completes their profile? Answer  Step 1. Login to CCP. htt...

    Permanently deleted user
    April 22, 2020 23:23
  • Group campaign emails are not sending

    If group campaign emails are not sending, follow the steps below to get to these settings: 1. Login to CCP...

    Robert McLeod
    March 11, 2020 21:45
  • Access Denied Error

    If you receive an error that looks like the example from the image below, double check and make sure that ...

    Robert McLeod
    March 05, 2020 19:23
  • CCP Access Level Permissions

    Permission Level - Business Owners All Business location functions within CCP Except for Group Settings. P...

    Permanently deleted user
    February 26, 2020 16:59
  • How to set Authorize.net to email batch receipts

    How to send batch emails for customers in authorize.net        - Go to account on the top right        - Se...

    Patrick Daleen
    October 31, 2019 16:39
  • Authorize.net Settings for selling Virtual Gift Cards

    What settings to enable for an authorize.net client that is using the virtual gift cards module 1. Make su...

    Patrick Daleen
    October 31, 2019 16:37
  • How to lift Suspension from an Account

    To search suspended/inactive users, use the Inactive Users tab located in the CRM Module of CCP.   ​To Act...

    Bihruz
    January 14, 2019 10:29
  • How to Qualify customers for a Campaign?

    When a campaign is created, it will only start checking qualifications for members that perform the action...

    Bihruz
    June 20, 2018 13:59
  • How to add a new payment gateway

    When you log into CCP (ccp.mobileappsuite.com), you'll need to edit the business settings of the business y...

    Robert McLeod
    June 19, 2018 12:16
  • How to merge two user accounts in the CCP

    To merge two user accounts in the CCP, you need to perform following steps:   1) Find the account that you ...

    Vladimir K
    October 03, 2017 19:59
  • How To Manage Survey Settings

    To help better understand how customers feel after a visit, you want to configure surveys. This is the pag...

    Toy Peterson
    July 17, 2017 15:29
  • Ordering Solution Diagram - Integrated Ordering

    Solution Overview: This article will be discussing the elements of the AppSuite solution highlighted below ...

    Patrick Daleen
    January 17, 2017 02:40
  • CRM - Account Management

    In the Customer Care Portal there is a module called "CRM" (customer relationship management) that allows ...

    Robert McLeod
    May 17, 2016 21:01
  • How Recipient Lists Work- CCP

    Recipient lists are broken down into 3 main categories: Event based actions, Demographic information, and c...

    Patrick Daleen
    May 17, 2016 00:37
  • I am unable to log in to the Customer Care Portal

    If you are unable to log into the customer care portal you can always reset your password by visiting ccp....

    Patrick Daleen
    May 09, 2016 18:25
  • How to Adjust the Address and Email Information for a Location

    Step 1. Login to CCP. https://ccp.mobileappsuite.com Step 2. Click on "Location Info" under Program Adminis...

    Robert McLeod
    April 20, 2020 02:50
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