Product Support
Articles group by Appsuite's Products
CCP Modules
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App Color Settings Module
Module located: Control Panel => Marketing => App Color Settings If you are app is on version 6.0.0 o...
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Campaigns Module
Module located: Business => Marketing => Campaigns This article explains what the different fields are use...
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Drivers Module
Module located: Business => Marketing => Drivers This module is where you add drivers that can access the ...
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Featured Content 2.0
Module located: Business Groups => Business Group Settings => Featured Content 2.0 Want to highlight a new...
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Featured Content Module
Module located: Business Groups => Business Group Settings => Featured Content Featured content are the im...
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General Settings 2.0
Module Located: Business => Program Administration => General Settings Default Gift Card Type: The gift ca...
Setup Guides - CCP
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Campaign Configuration Training Session
Below is a recorded training session for Appsuite's Campaign System
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Loyalty Manager Training Session
Below is a recorded training session for Appsuite's Loyalty Manager Product.
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CCP Basic Setup Training Session
Below is a recorded training session for Appsuite's Customer Care Portal Basic Setup.
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Online Ordering Training Session
Below is a recorded training session for Appsuite's online ordering setup.
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Web Links Set Up Guide
Question How do I obtain my web links for the web plugins? Answer Step 1. Login to CCP. https://ccp.mobil...
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Status Levels Set Up Guide
Question How do I adjust the status level settings Answer Step 1. Login to CCP. https://ccp.mobileappsuit...
Failed Orders
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Failed Order Error: Cash Tender ID undefined
If you receive a failed order with the error Cash Tender ID Undefined, follow the steps below to fix the e...
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Failed Order Error: Unable to find MaitreD menu item connection
If an order fails because of the following error Unable to find MaitreD menu item connection, the wrong me...
Loyalty Manager FAQ's
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Logging a Purchase through Loyalty Manager
This video will show you how to log a purchase on your customers accounts through our Loyalty Manager. For...
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Linking Credit Card to a User through Loyalty Manager
This video will show you how to link a credit card to a user's profile. https://vimeo.com/100725937
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Deducting/Re-Filling a Gift Card through Loyalty Manager
To Deduct Money from a gift card in Loyalty Manager: Step 1: Locate the card and click on the number to...
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Credit Card-Redeem Offer/Reward Through Loyalty Manager
This video will show you how to redeem an offer/reward on a credit card transaction. https://vimeo.com/10...
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Adding a new member through Loyalty Manager
This video will show you how to add a new member to your program through our Loyalty Manager. Step 1: Loca...
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Adding a Gift Card through Loyalty Manager
This video will show you how to add a new gift card in the system: Step 1: Locate the gift card tab on th...
App FAQ's
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How to Remove Credit Card from my app
1. Select Pay, then select the appropriate gift card 2. Select Reload, 3. Select Payment Method. 4. Sele...
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Keywords for Texting to receive information
Join - Either creates the account or sends a link to a registration form, depending on your settings Down...
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How to set up Apple's developer account
Not so long ago, Apple have changed their privacy policy, that's why all of our clients will need to set u...